CELEBRITY SERVICE EXCELLENCE ACADEMY
Celebrity Cruises, worldwide recognized and famous for its five-star service, implemented new training program which gives the newly hired crewmembers knowledge to have great start onbords career.
New recruits, through the Celebrity Service Excellence Academy, have opportunity to learn the service procedures in theory and in practice before they join the ship.
This great idea was implemented by Celebrity cruises together with us from Kouzon Corporation from Skopje, Macedonia as a regional leading recruiting agency for all major cruise lines.
Training involves topics about Celebrity brand and what it represents, practical exercises including simulation of early and late sitting in the restaurant, body language, proper introduction, menu knowledge, food allergies, and even the ship language. In order to bring the dining room and bar closer to the future crewmembers, Kouzon brought the whole dining room and bar training materials from one of Celebrity Cruises Ship (cutlery, menus, waiting trays, plates, covers, etc)
On the Celebrity Service Excellence Academy, We have crewmembers from Serbia, Macedonia, BiH, Montenegro, and Albania.
This was the 1st Celebrity Service Excellence Academy ( after reopening ) and we successfully trained 34 crewmembers.
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